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For example, Iron Mountain’s Connected (/connected) backup doesn’t run on Windows Vista, but it does run on older Windows versions, including XP, 2000 and 98. Vembu Technologies () is about to introduce 24-hour phone support, which it currently offers only to its largest customers, said Lakshmanan Narayan, a co-founder of the company, which is based in Chennai, India.Īll the services work with Windows XP computers, but the support for other operating systems isn’t as wide. Most of the others have online discussion forums, or use e-mail to answer questions or resolve problems. “Anyone who is looking for business-critical backups needs to consider the support issues,” he said. LogMeIn’s Backup () also offers live support, which Todd Wahl, an Atlanta-area customer and computer consultant, appreciates. “We have a dedicated engineer for your account to make sure that your backups run successfully,” said Jennifer Walzer, the company’s founder. And both Online Backup Vault () and Storage Guardian () allow unlimited users to access a common shared backup.Īll these services are useful if you have many individual computers and each has a small number of files that need protection.įew of the services offer live phone support for their customers. Both charge a fee based on the total amount of storage capacity and can be used by an unlimited number of computers. Two services without such limits are Iomega Corporation’s iStorage () and Data Deposit Box. Most services either require separate accounts or charge for each individual computer that is part of their backup service. com) and ElephantDrive () charge a fixed annual fee ($50 and $100, respectively) no matter how much space you occupy. If you need more room, you must pay for an Elite account, which still has a limit of 25 gigabytes of downloads a month.
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For example, MediaMax has a free version that can store files up to 10 megabytes and can handle up to one gigabyte of downloads a month. After exceeding these limits, you have to pay more for your storage.
Some services, like MediaMax (), Drive Headquarters () and Apple’s iDisk (/idisk), limit how much data can be uploaded over a month for particular plans. Microsoft’s Live OneCare (), MozyPro and Acpana Business Systems Data Deposit Box () are just a few offering this service.Ī related matter is which files are protected with automation: some make copies only of what is located in the My Documents file rather than copies of the entire hard disk.īe sure to read the fine print about what is offered. The level of automation can range from a schedule to having your files copied as you create and modify them. These methods are better because ultimately you will forget to make your backups.
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Keep this in mind when you have to do a full restore, too can you operate without a system for the time it takes to do the restoration?Īnother important issue is whether the service performs the backups automatically. In some cases, the first backup will take hours, if not days, because of the speed of the Internet connection between your computer and the service provider. It’s a good idea to try out a service to see how long it takes to make a complete backup of each computer you want to protect. The more capable paid version is available only for Windows. EMC’s Mozy () has a free version that works on both Windows and Macintosh computers and can store up to two gigabytes on two PCs. America Online’s Xdrive () offers five gigabytes of free storage for each user, and can store up to 50 gigabytes for $100 a year.
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Generally there is a 15- or 30-day trial period, and some have free versions with capacity limits but no restrictions on use. The trick is figuring out which backup provider offers the right combination of services, support and price for you and protects all the computers on your network.īefore you decide, find out if a free version is available and what its limits are. Finally, once they are set up they don’t take a lot of skill to maintain. Second, they can work automatically so you don’t have to remember to make backups. First, for a few hundred dollars a year, you can buy inexpensive protection for disaster, fire or theft. These services are useful for three reasons.
PROTECTING the electronic re- cords of your business has gotten easier and more affordable, thanks to services that can make backups of computer files across the Internet.
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